Customers can pick up the goods in person at our company during our business hours.

Address: Unit C, 8/F, JING HO INDUSTRIAL BLDG., 78-84 WANG LUNG ST., TSUEN WAN, H.K.

Time: Monday to Saturday: 10:00 - 18:30 (Closed on Sundays and public holidays)

2. Delivery – free or chargeable depending on circumstances

- Free shipping for orders over HK$500 (discounted price)

- If the order amount is less than HK$500 (calculated based on discounted price), customers need to pay shipping costs $30

- If you need to send to remote areas, please contact our customer service staff first

We use SF Express's delivery service, and customers can choose to deliver to industrial, commercial, or residential addresses; customers can also choose SF Express stations, SF Express smart lockers, and convenience stores (SF Express service points). When checking out, customers must fill in the correct recipient information in the "Shipping Address" column on the left side of the page so that we can arrange delivery and deliver the goods to the customer's designated location on time.

If the customer requires delivery to an SF station, EF Locker, or convenience store, please fill in the correct SF Station/EF Locker/convenience store number and address in the delivery address. Fill in the number first, and then write the exact location. It is recommended that you first go to the hyperlink to the official SF Express website below to check the number and address of the latest pickup point:

SF Business Station Locations

SF Store Locations

SF Locker Locations

delivery time:

All products purchased by the customer, if they are not pre-ordered products, will be shipped within 1-5 working days after the order is confirmed and payment is made.

The general delivery time of SF Express is from 9 am to 6 pm from Monday to Saturday. The delivery person will usually call the recipient to arrange collection before delivery.

Resend

If the product has arrived at the delivery address but no one has signed for it, we can arrange delivery again after the courier company returns the product, but the customer must pay the shipping fee again.

If we still cannot contact the customer after the next seven working days, the order will be abandoned and no refund will be arranged;

If the customer fails to collect it for a long time, the transportation company will destroy it in any form and we will not be responsible for any losses caused.

Other information

1. Delivery service in Hong Kong only applies to commercial addresses and residential addresses. Postal box addresses are not accepted.

2. Delivery service may be suspended or delayed due to weather, traffic, region, or other factors, and the delivery time will be arranged separately.

3. After completing the payment, we will arrange posting as soon as possible during office hours. After the goods are shipped, the phone number filled in by the customer will receive a relevant WhatsApp notification informing the customer of the shipping date and tracking number of the package.

4. The goods must be signed for when they are delivered. If no one signs for the goods when they are delivered to the delivery address, the customer can request re-delivery, and the cost of arranging re-delivery will be borne by the recipient.

5. When receiving the goods, please check the goods. If there is any damage, please refuse the goods directly or request them to be returned to the sender.

6. The delivery address of the goods shall be subject to the address filled in by the customer. We will not be responsible for any delay or loss due to an inaccurate address provided by the customer.

7. If the order includes in-stock and pre-ordered or out-of-stock products, arrangements will be made for the pre-ordered or out-of-stock products to be shipped together after they arrive. If the customer requests to send the physical goods first, we will charge an additional shipping fee of no less than HK$30.

8. If the item or quantity of the goods received does not match the order, please call the customer service department within 2 working days of receiving the goods. We will verify the delivery process with the logistics company. If the goods are lost or damaged during delivery by the logistics company, we will seek compensation from the logistics company. In cases where contact is made after the time limit, it will be difficult to provide further cooperation.

9. For orders that are not successfully delivered, we will contact the customer by email/phone to arrange re-delivery and a shipping fee of not less than HK$30 will be charged.